Privacy Policy
General information
The confidentiality of your personal data is one of Vega Hotels’ main concerns as a data controller.
This document has the role of informing you about the processing of your personal data, in the context of using the website www.vegahotels.ro.
Categories of personal data processed
If you are a customer
a) Reservations for hotel, restaurant or in case of requests for offers sent by you for certain events organized or that can be organized.
Purpose: we process your personal data (s) to reserve a place in your hotel / restaurant to respond to requests for quotations from you.
Rationale: concluding a contract
b) Check-in
Purpose: we process your personal data for registration / accommodation in our hotel.
Grounds: at the time of accommodation, according to the legal provisions in force, you are obliged to fill in the arrival and departure announcement form which contains a minimum of data necessary to be able to stay.
c) Customer service (this service refers, among others, to: hotel transport service, cleaning service, laundry service, etc.)
Purpose: we process your personal data in order to offer you the most pleasant experience possible and in accordance with your and the hotel’s standards.
Rationale: execution of the hotel services contract.
d) Profiling
Purpose: In order to provide personalized services, certain special preferences of yours (for example: if you prefer rooms on the upper or lower floors, etc.) are stored so that when you return, we will already know what you like.
Rationale: consent
e) Feedback:
Purpose: we process your personal data to ensure that you have had a pleasant experience in our units.
Rationale: our legitimate interest in constantly improving the services we offer and in providing services that are as appropriate and in line with our customers’ standards as possible.
f) Marketing:
Purpose: We process your personal data for marketing purposes, such as business newsletters and marketing communications about new products and services or other offers that we believe may be of interest to you.
Rationale: We rely on the legitimate interest in promoting our services by submitting offers that we consider to be of interest to you.
If necessary, in accordance with applicable law, we will obtain your consent before processing your personal data for direct marketing purposes. In this case, we inform you that you will be able to withdraw your consent for processing for marketing purposes at any time, in which case you will not receive any marketing communication from us.
We’ll include a unsubscribe link, which you can use if you don’t want us to send you any more messages.
Also, when organizing certain events in our hotel and restaurant, it is possible to take some photos, and some of them could be distributed online to show others how our events are. In any case, because we take into account your right to privacy, we will do our best to inform you that photos will be taken.
g) Other communications: by e-mail, post, telephone or SMS
Purpose: these communications will be made for a specific reason such as: (i) to respond to your requests, (ii) if you have not completed an online booking or a request for an offer, we may send you an email to remind you to complete the reservation, (iii) to inform you of how the complaints and / or incidents that occurred during your stay have been resolved.
Legal basis: our legitimate interest in providing services to the desired standards by resolving any requests / complaints and to ensure our full availability.
h) Analysis, improvement and research:
Purpose: to constantly ensure the quality evolution of our services, we take care to analyze every complaint / suggestion from you, so we prepare statistical reports to identify problems and find the best solutions to remedy them.
Rationale: We rely on our legitimate interest in providing services that meet your standards.
If you are a visitor to our location
Purpose: we process your personal data to ensure the protection of property and people within the hotel.
Rationale: our legitimate interest in ensuring both the protection of customer / hotel / staff property and the protection of persons within the hotel.
If you are a user of our website (https://www.vegahotels.ro)
Purpose: traffic monitoring in order to identify errors and / or any other malfunction of the site.
Rationale: we base this data processing activity on our legitimate interest, namely to provide you with a fully functional site by repairing any errors, as well as by continuously improving it.
If you are a representative or contact person of our suppliers or business partners
Purpose: to develop contractual relations with our suppliers or business partners.
Theme: execution of a contract.
If you are a potential employee
Purpose: to evaluate your employment application.
Rationale: concluding a contract.
If you are employed
Please see the employee privacy policy, made known at the time of employment and available at any time to the human resources department.
III. Purposes and grounds for processing
III. 1 Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
in order to perform various analyzes, reports on the operation of the Site, the creation of consumer preference profiles, mainly in order to improve the experience offered on the Site.
Rationale: The processing of your data for this purpose is based on the legitimate interest of Vega Hotels to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
III.2. If you are a visitor to the Site, www.vegahotels.ro processes your personal data as follows:
for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms), of commercial communications regarding the products and services offered by www.vegahotels.ro, through the Site.
Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent to the processing of data for this purpose by filling in and checking the appropriate box on the contact form available on the Site. You may expressly request that you unsubscribe from receiving such commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
to resolve complaints, grievances and to monitor traffic and improve your experience on the Site.
Rationale: The processing of your data for this purpose is based on the legitimate interest of www.vegahotels.ro to ensure the proper functioning of the Site, as well as to permanently improve the experience of visitors to the Site, including by resolving various comments, questions or complaints. .
Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
The length of time we process your data
In principle, the owner of www.veahotels.ro.ro will process your personal data as long as necessary to achieve the processing purposes mentioned above.
Disclosure of personal data
For the purposes of processing, the owner of www.vegahotel.ro may disclose your data to partners, third parties or entities that support www.vegahotels.ro in carrying out the activity through the Site (eg courier companies, IT service providers). ), or to the central / local public authorities, in the following exemplary cases listed:
for the administration of the Site;
in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by vegahotels.ro through the Site;
for the maintenance, personalization and improvement of the Site and the services provided through it;
for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;
for the transmission of commercial marketing communications, under the conditions and limits provided by law;
when the disclosure of personal data is provided by law, etc.
The rights you enjoy
Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:
the right to information, respectively the right to receive details regarding the processing activities performed by vegahotels.ro, according to those described in this document;
the right to access data, respectively the right to obtain confirmation from vegahotels.ro regarding the processing of personal data, as well as details on the processing activities such as the way in which the data are processed, the purpose for which the processing is done, the recipients or categories of data recipients, etc .;
the right to rectification, respectively the right to obtain the correction, without justified delays, by vegahotels.ro of inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate effort.
the right to delete data, without undue delay, (“right to be forgotten”), if one of the following reasons applies:
they are no longer necessary for the purposes for which they were collected or processed;
if the consent is withdrawn and there is no other legal basis for the processing;
if the data subject objects to the processing and there are no legitimate reasons prevailing;
if personal data have been processed illegally;
if personal data must be deleted in order to comply with a legal obligation;
personal data have been collected in connection with the provision of information society services under Union or national law under the control of the controller.
It is possible that, following the request to delete the data, vegahotels.ro will anonymize this data (thus depriving them of personal character) and continue in these conditions the processing for statistical purposes;
the right to restrict processing to the extent that:
the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;
the processing is illegal and the data subject opposes the deletion of personal data, instead requesting the restriction of their use;
the controller no longer needs personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
the data subject objected to the processing (other than direct marketing), for the period of time in which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by [website owner] to another data controller, provided that the conditions provided by law are met;
the right to object – in respect of processing activities may be exercised by submitting a request as indicated below;
at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed on the basis of the legitimate interest of vegahotels.ro or on the basis of the public interest, except in cases where hotelpleiada.ro can prove that has legitimate and compelling reasons justifying the processing and prevailing over the interests, rights and freedoms of data subjects or that the purpose is to establish, exercise or defend a right in court;
at any time, free of charge and without any justification, that the data concerning it be processed for the purpose of direct marketing
the right not to be subject to an automatic individual decision, ie the right not to be the subject of a decision taken solely on the basis of automatic processing activities, including profiling, which produces legal effects concerning the data subject or -a significant measure;
the right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, to the extent deemed necessary.
For any further questions regarding the way in which personal data are processed and to exercise your rights mentioned above, please contact the email address: office@vegahotels.ro
TO WHOM PERSONS WE TRANSMIT YOUR DATA STAFF?
In order to provide you with the expected level of hospitality and to provide you with high quality services, your data can be transmitted to the company’s headquarters. We also provide your data to our service providers and other third parties, as detailed below:
a) Suppliers: in order to provide the requested services, in some cases, we will have to transmit some of your personal data to the suppliers, and they have the power of attorney and process the data on behalf of, on behalf of and in accordance with our instructions (such as software providers, IT, accounting services, medical services).
b) Group events or meetings: if you visit our hotels in a group or conference, the information required to plan the meeting and event may be shared with the organizers of these meetings and events and, where appropriate, with the guests who organize or participate. at a meeting or event.
c) Business partners: in some cases, we partner with other companies to provide you with products, services or offers. For example, we can arrange for you to rent a car or mediate optional pastry and kitchen services for products that exceed our offer.
d) Public authorities and / or institutions for: (i) compliance with legal provisions, (ii) responding to their requests, (iii) for reasons of public interest (eg national security). For example, according to the regulations set out in the Section “FOR WHAT PURPOSE AND FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA” letter b) any hotel unit is obliged to send daily the arrival and departure announcement forms of each client.
The confidentiality of your data is important to us, which is why, where possible, the transmission of personal data in accordance with the above is done only on the basis of a confidentiality commitment from the recipients, which guarantees that this data is kept and that the provision of this information is in accordance with applicable law and applicable policies. In any case, each time we will send to the recipients only the information strictly necessary to achieve that goal.
DO WE COLLECT PERSONAL DATA FROM THIRD PARTIES?
In order to provide you with the expected level of hospitality and provide you with the best level of service, we may collect information about you from our business partners and other third parties, as detailed below:
a) Business partners: such as card partners, social networking services that are in line with your settings for these services, travel agencies, event organizers
In any case, we assure you that your data collected from third parties will be processed under the same conditions as if it were collected directly from you. We will also collect only what is necessary to fulfill our purposes. (see Section “FOR WHAT PURPOSE AND FOR WHAT IS YOUR PERSONAL DATA PROCESSED?”).
In addition, when we contact you for the first time, we will inform you, first of all, of the source from which we obtained your personal data.
SUPPLY BY YOU OF THE PERSONAL DATA OF OTHER INDIVIDUALS
If you provide us with the personal data of other individuals, please disclose them prior to this disclosure and how they are to be processed, as described in this privacy policy.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your personal data is retained for the purpose of achieving the purposes detailed in this policy, unless a longer retention period is required or permitted by applicable law.
We constantly review the need to retain your personal data, and to the extent that processing is no longer necessary and there is no legal obligation to retain your personal data, we will delete / destroy your personal information as soon as possible and in a timely manner. in such a way that they can no longer be recovered or reconstituted (for example, we will delete / destroy all data of people who were not hired after the interviews, if there is no serious prospect of employment in the future).
If personal information is printed on paper, it will be destroyed in a way that ensures its complete disposal, and if it is saved on electronic media, it will be deleted by technical means to ensure that the information can no longer be deleted. be recovered or reconstituted later.
WHAT ARE YOUR RIGHTS?
As a data subject, you have the following rights under the GDPR:
a) Right of access: you can ask us for (i) a confirmation of whether or not personal data are processed and, if so, access to and information on those data, and (ii) a copy of your personal data that we hold (art. 15 of the GDPR);
b) The right to rectification: you can inform us about any change in your personal data or you can ask us to correct the personal data we hold about you (art. 16 of the GDPR);
c) Right of deletion (“right to be forgotten”): in certain situations (such as (i) where the data were collected illegally, (ii) the deadline for storing the data has expired, (iii) v- you have exercised your right to object or (iv) the processing of data is done on the basis of consent and you have withdrawn your consent), you can ask us to delete the personal data we hold about you (art. 17 of the GDPR);
d) The right to restrict the processing: in certain situations (such as the case where the accuracy of this data or the legality of the processing is contested), you may ask us to restrict the processing of your data for a certain period (art. 18 of the GDPR);
e) The right to data portability: to ask us to send your personal data to a third party or directly to you (art. 20 of the GDPR);
f) The right to object: in certain situations (such as processing that has a legitimate interest as a legal basis), you can ask us not to process your data (art. 21 of the GDPR).
g) If we use your personal data on the basis of your consent, you have the right to withdraw this consent.
If we use your personal data on the basis of your consent, you have the right to withdraw this consent at any time. In this case, your data will no longer be processed by us, unless a legal provision obliges us to keep and archive them. In any case, we will inform you if there is such a legal provision and we will expressly indicate it.
THIS IS YOUR DATA. IN SAFETY?
We take your personal security seriously, therefore, we take important security measures, necessary to protect against unauthorized access to data or modification, disclosure or destruction of unauthorized data. This involves internal reviews of data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access to the systems where we store personal data.
We also ask our service providers as well as business partners to take all necessary measures to protect against unauthorized access to data or unauthorized modification, disclosure or destruction of data.
LINKS TO OTHER WEBSITES
Our site contains links to third party sites. Please note that we do not assume any responsibility for the collection, use, storage, sharing or disclosure of data or information by such third parties. If you use or provide information on third party sites, the terms and privacy policy of those sites apply. We encourage you to read the privacy policy of the sites you visit before submitting personal data.
The use of the internet services offered by Caro Club falls under the terms of use and the privacy policy of the internet providers. You can access those terms and policies by using the links on that service’s login page or by visiting your ISP’s website.
QUESTIONS OR COMPLAINTS
If you have any questions or concerns regarding the processing of your personal data or if you wish to exercise any of the rights mentioned above, you are welcome to contact us using by sending an e-mail to the following address: office@vegahotels.ro and we We will reply you within 30 days of receiving your request.
Also, insofar as you do not have electronic means or do not want to use them, you can make a written request that you submit to the registered office at blv Marea Unire 107, Hotel Vega, Galati,
If you are not satisfied with the way in which your request has been resolved, you can file a complaint with the National Authority for the Supervision of Personal Data Processing.
POLICY CHANGES
This privacy policy is subject to change in accordance with changes in data policy legislation or changes to our services or the way we organize from time to time. If we make material changes to this, we will post a link to the revised policy on the home page of our site. If we make significant changes that will affect your rights and freedoms (for example, when we begin processing your personal data for purposes other than those specified above), we will contact you before we begin such processing.