Terms & Conditions
Dear guests,
We want to offer you an unforgettable experience at Vega Hotels, of which VEGA HOTEL **** and FALEZA HOTEL BY VEGA *** are part, and that is why we have established a series of principles and rules that we respectfully request , to take into account both during and after your stay has ended. The regulation applies to all guests, who accept it by the very fact of their stay in the hotel and must comply with it without limits or reservations.
Reservation
The reservation is made directly on the website www.vegahotels.ro
Non-guaranteed bookings will be held until 18:00 (local time) on the day of arrival and automatically released after this time, unless the booking is guaranteed with a card valid on the date of booking or prepayment. In case of no-show, the hotel reserves the right to withhold the amount of the first night and release the room for the rest of the reserved period.
Cancellation of reservation
Any cancellation of the room reservation must be sent in writing to the e-mail address: sales@vegahotels.ro or sales-company@vegahotels.ro by 5:00 p.m. on the day of arrival.
Rates
The prices of Vega Hotel****, respectively Faleza Hotel by Vega***. differ both depending on the type of room you opt for, availability, period, day, time, as well as depending on the number of people in the room (more details on the booking page).
Arrival and departure
The reception of the room (check-in) can be done starting at 15:00, presenting the identity document for registration in the hotel management system, in order to release the key related to the reserved room.
If the room is released after 12:00, a DAY USE fee is charged, amounting to 35% of the room rate without breakfast, and if the room is released after 6:00 p.m., one more night’s stay is charged.
In the case of arrivals between 11:00 AM and 15:00 AM, the tourist will be accommodated within the available clean rooms.
In the case of arrivals between 06:00 AM and 11:00 AM, the rate of one night’s accommodation is charged, if the room is vacated by 18:00 or DAY USE + the rate of one night’s accommodation for extending the stay after 18:00.
Guests who vacate their rooms by 12:00 can leave their luggage at the reception, in a space dedicated to this service, for a period of 24 hours at no additional cost.
Luggage left at reception for more than 24 hours will be charged a storage fee.
If guests’ luggage remains in the room after the 12:00 check-out, they will pay an additional room usage fee (same as DAY USE).
These guest requests will be clarified and honored only to the extent that the hotel does not have firm confirmations for those accommodations.
A stay of less than 24 hours is charged at the price of a whole day.
Room release (check-out) will be done before 12:00.
Accommodation
The guests have taken note of the following rules and undertake to respect them:
– not to damage the arrangement or objects from the hotel’s equipment, otherwise they owe the hotel an amount equal to the value of the purchase/arrangement of the damaged object and the related work;
– not to take goods from the Hotel’s equipment upon departure;
– to keep quiet so as not to disturb other guests;
– not to use towels or linen for: wiping hair, dyeing, removing make-up, cleaning shoes, suitcases, floors, etc. Towels will be used for body use. If towels or bed linen damaged by the improper use of the tourist are identified, they will be imputed as damage and will be paid by the responsible tourist. Otherwise, the Hotel reserves the right to cancel the tourist’s room reservation and evict him without refunding the value of the services paid.
– not to enter other rooms or spaces intended only for Hotel staff without the Hotel’s permission;
– to notify people who come to visit who are not staying in Hotel Vega/ Faleza by Vega; their entry into the hotel will be made only after identification and registration at the Hotel reception, completing the tourist information sheet;
– not to leave children unattended in any of the Hotel spaces; any accident caused as a result of children not being supervised in the premises of Hotel Vega/ Faleza by Vega, is not our responsibility, but the responsibility of the people who accompany the children and are responsible for their supervision;
– to announce as quickly as possible any malfunction of devices, installations or other technical non-conformities/furniture in the Hotel’s equipment;
-any accident caused as a result of the improper use of the equipment or the use of the hotel facilities without complying with the corresponding Security rules is not our responsibility.
– are prohibited: preparing food and eating it in the room.
Forbidden access with electrical consumers: microwave oven, hot plates, radiators, kettles, etc. in the hotel.
– after use and before leaving the room, remove the chargers of electrical/electronic devices (laptop, mobile phone, camera, etc.) from the sockets.
– to announce as quickly as possible any malfunction of the devices or installations of the Hotel;
– it is absolutely forbidden to bring weapons, white weapons or tear gas into the Hotel. According to Romanian legislation, the consumption or sale of hallucinogenic or psychotropic substances is prohibited and punishable;
– do not throw objects into the toilet that could damage the waste collection station;
– nudism or any form of exhibitionism is not allowed inside the hotel;
-garbage and household waste will be stored in the trash cans located within the hotel radius;
– please contact the reception as soon as you lose your room access card. In order to issue the duplicate, it is necessary to identify yourself with an identity document;
– the accommodation of children between the ages of 0-12 will be free of charge, if they use the same bed as their parents;
– For children between the ages of 2 and 12, the cost of breakfast is paid separately, 6 EURO/child/day
– Children over 12 years old are considered adults.
– For extra bed extra-bed fee 20 eur/night and breakfast 10 EURO/pers./day.
– A maximum of 1 extra bed is accepted in a room with 2 people. The value of breakfast for the third person staying is added to the extra-bed rate.
– The apartments can accommodate a maximum of 3 adults and 1 child or 2 adults and 2 children. Extra-bed free for accommodation of 2 adults in an apartment.
– for children under 2 years of age, there is the possibility of offering, within the limit of availability, a cot. Please let us know when you make the reservation if you need a cot for the child so that we can honor your request, subject to availability;
– it is not allowed to bring into the hotel complex objects/goods that emit a persistent and disturbing smell;
– it is not allowed to bring food or drinks from outside the hotel into the hotel/restaurant;
– parents, guardians or companions are responsible for the actions of minors and undertake to take care of them, respectively that they behave civilly and do not disturb other guests of the hotel;
– please inform the reception or restaurant staff of any food allergy or intolerance;
– running or practicing any sport is not allowed in the lobby or in the hotel halls;
– to inform the Hotel Vega/ Faleza by Vega reception about the services used and the products consumed from the minibar in order to be invoiced.
Signaling
For additional requests during your stay, you can use the following signage:
“DO NOT DISTURB!” – the room will not be entered, except with your permission, to check utilities and cleanliness, between 7:00 a.m. and 3:00 p.m., at the time set by you and communicated at the hotel reception;
“PLEASE CLEAN UP THE ROOM!” – with this message you request cleaning in your room.
Additional guests
You can receive guests or guests in the room, they are obliged to register at the reception, by completing the accommodation sheet and pay the differences in the rate.
Dress Code
Hotel Vega/ Faleza by Vega does not practice a special dress code, but we recommend decency and respect both towards other guests and towards the staff.
Persons dressed in robes, bathing suits, tank tops and shorts and wearing flip flops will not be accepted in the restaurant, elevators and reception of Hotel Vega/ Faleza by Vega.
Payment methods
For the payment of Hotel Vega/ Faleza by Vega services, credit cards (Visa, Mastercard, Maestro, American Express), cash payment (RON) are accepted
Apart from the contracts already concluded, we inform you that the payment or pre-authorization of the card is made in full at the time of accommodation (check-in).
If payment is desired at the end of the stay, a card or cash deposit for the requested period and accommodation services will be required.
Payment for Hotel Vega/ Faleza by Vega services can be made by credit card, cash (RON) or by bank transfer.
In the case of bank transfer, the payment must be made in advance based on the proforma invoice or respecting the clauses according to the concluded contracts.
Gratuities and service costs
Gratuities for the hotel staff are at the discretion of the customers.
Smoking
Traditional smoking and electronic cigarettes are not allowed in the premises of Hotel Vega/ Faleza by Vega according to the applicable legislation in force (Law 349/2002 amended and supplemented by Law 15/2016). Hotel Vega/ Faleza by Vega have outdoor smoking areas.
Hotel Vega/ Faleza by Vega only have non-smoking rooms. If the provisions of this regulation are not respected, a fee of 110 euros/night will be applied (the value in lei will be calculated at the BNR rate on the day of payment), representing the room cleaning services.
Pets
The general rule does not allow people accompanied by animals to stay in the hotel.
Airport/hotel/airport transfer
Hotel Vega/ Faleza by Vega offers shared or private car transfers for a fee. These can be done at the concierge/reception/reservations.
Breakfast, lunch and dinner
Breakfast is served in the breakfast room, in the interval:
06.30-09.30 (from Monday to Friday) and between 07.00-10.00 (Saturday and Sunday)
You can invite anyone to serve breakfast with you, but it is mandatory that each person invited pays for it, respects the rules of behavior and has a decent outfit.
For guests not staying in the hotel, breakfast costs 10 euros/person.
Bistro 107 awaits its customers daily between 10.00-22.00
Lyra Restaurant awaits its customers daily between 10.00-22.00
Room service
Room service is available upon request, during the following hours:
06.30 and 22:00 (from Monday to Sunday).
If the breakfast service is requested in the room service system, an additional fee of 2 euros/person is charged.
Parking space and cars
Hotel Vega**** offers its guests 20 underground parking spaces, subject to availability. The parking lot is permanently monitored by video.
Faleza by Vega*** offers its guests 25 parking spaces – above ground, subject to availability. The parking lot is permanently monitored by video.
Although we take all precautions, we do not assume responsibility in case of theft or damage to the surface of our property. To avoid these inconveniences, do not leave valuables inside the cars.
Safety of personal belongings
Hotel Vega****, respectively Faleza by Vega*** are equipped with approved electronic systems for monitoring room access and opening safes.
We recommend using the safes available in the rooms to store valuables. We do not assume any responsibility for forgotten, lost or allegedly stolen items in the premises of Hotel Vega****, respectively Faleza by Vega***.
Special assistance
Our desire is to provide the best conditions for people with disabilities.
Most of the spaces in the hotel are accessible.
If you need special assistance of any kind, please let us know in advance so that we can offer you the most pleasant stay possible.
Confidentiality of information
We will never use your name or other information about you without first obtaining your consent to do so. You will be able to tell us if you want to receive this information in the future.
Processing of personal data
Our company complies with the provisions of EU Regulation no. 679/2016 (GDPR) having established specific procedures.
Environmental protection policy
Environmental protection is a permanent concern for us, that’s why we promote a responsible attitude in this regard.
Detergents used for washing and sterilizing linens, towels, tablecloths and robes are biodegradable, and saving them implies a better preservation of the environment.
In the Vega Hotel ****, linen and towels are changed every two days of accommodation or at the customer’s request. To signal to us that you wish to change linen and towels, please leave them on the floor or in the bathtub.
At the Faleza Hotel by Vega****, linen and towels are changed after three days of accommodation or at the customer’s request. To signal to us that you wish to change linen and towels, please leave them on the floor or in the bathtub.
Disputes and complaints
We reserve the right to charge our guests’ cards, regardless of their wishes, in at least the following cases:
– they left the hotel premises without paying for the services they received;
– caused degradation or destruction;
– they left with objects that do not belong to them and whose value they did not pay at the reception;
– they did not cancel the reservation by the set deadline.
Hotel Vega****, respectively Faleza by Vega*** undertakes to resolve any complaint received from guests in relation to the services provided at the location of the hotel structure in an effective time from the moment of its formulation. Any controversy, dispute or complaint that may arise as a result of the application of these terms and conditions, we will try to resolve it amicably. If this is not possible, it will fall under the jurisdiction of the courts of Galati Municipality.
Selection of guests
The customer must comply with hotel customs. He will have to respect both the silence in the hotel, the restaurant and the fitness room/massage/sauna, as well as the norms of social and moral coexistence.
Also, the Hotel Vega**** guest, respectively Faleza by Vega***, must take care of the property property of the hotel left in his use during the stay. Any violation of hotel customs or moral and social norms entitles the hotelier to immediately terminate the contract/accommodation, without any notice.
We reserve the right to refuse accommodation, service in the restaurant and access to Hotel Vega****, respectively Faleza by Vega*** to intoxicated, rude or turbulent guests, who by their attitude damage the image of the hotel or disturb others guests. The counter value of any destruction or degradation of material assets belonging to Hotel Vega****, respectively Faleza by Vega*** will be borne by those guilty of their production.
We reserve the right to evict guests with an inappropriate attitude from the hotel, restaurant or Fitness/Sauna/Massage Room.
Subject to the above, we reserve the right to select our guests.
We do not accept: uncivilized or aggressive behavior, obscene physical or verbal manifestations, inappropriate tone, insults, physical or sexual harassment or any physical or mental abuse of a person, the guests or any person in the hotel complex.
The hotel management may stop providing services to those guests who do not comply with the Hotel Regulations.
Alcoholic beverages
It is forbidden to bring and consume alcoholic beverages from outside the restaurant, without the prior consent of the management.
The restaurant reserves the right to stop serving people who are intoxicated or who have already consumed alcoholic beverages in larger quantities and become recalcitrant.
Services offered
Guests staying at Hotel Vega****, respectively Faleza by Vega*** benefit from a preferential offer of free and paid services. For paid services, you can get additional information at the hotel reception.
Free services:
– restaurant reservation services
– parking for guests staying in the hotel, subject to availability
– access to the fitness room, within the Vega Hotel ****, according to the conditions in the Wellness – Fitness section
Baggage transfer from the hotel entrance to the accommodation room.
Temporary luggage storage at the luggage room in the Reception hall.
Wireless internet
Own parking – Our hotel provides security for your cars 24 hours a day.
Keeping valuables in the safe at the Reception.
Taxi orders – through the Reception Service.
Message transmission – The reception service ensures the prompt transmission of messages received by you.
Delivery of correspondence to customers during their stay in the hotel.
Waking up customers at the requested time – The phone in the room allows you to schedule the wake-up call or call the Reception Service.
Provision of medicines and sanitary materials in case of first aid and in case of injury. Call the Reception.
Keeping forgotten objects for a period of 1 year and notifying customers.
Provision of newspapers, magazines and other publications (in the Reception hall).
Tourist information with materials.
Providing umbrellas.
Receipt of the value of the services and on the basis of a credit card.
Small courier services.
Paid services
– room service
– restaurant services (breakfast, lunch, dinner)
– laundry or ironing services
– domestic and international telephony
– sending and receiving correspondence
– domestic and international courier
– printing various materials
Secretarial services – fax/e-mail transmissions/receptions; computerized techno-editing; translations; document duplication, document printing.
Telephone calls – local, long distance, calls to mobile networks and international calls from your room or from Reception.
Minibar – Please consult the list of products from the minibar.
Transfer airport – hotel – airport
Conference room rentals – Faleza Hotel by Vega has 1 Meeting Room, capacity of 50 seats, fully equipped.
Hotel Vega*** has 3 conference rooms of 100, 70 and 20 seats respectively, fully equipped.
Organization of cocktails and festive meals – for any special event in your life.
Cruises and short walks on the Danube
Fire protection
The safety of the guests comes first, that’s why we have taken all safety and protection measures in the event of a fire.
There is no shortage of smoke detectors in the common areas, the evacuation plan or the hydrants and high-capacity fire extinguishers located in the hotel hallways.
Alarm system fire protection is automatic and connected directly to the hotel dispatcher. The attention to detail also extended to the escape routes within the hotel, these being marked with light elements, fed non-stop from its own energy sources.
When staying at the hotel, ask the reception for information on how to behave and notify in time, in case of fire, as well as ensuring safe rescue on the escape routes.
After accommodation, study the evacuation plan in case of fire (it is displayed on the inside of the doors of the accommodation rooms) and the instructions established by the hotel management.
The escape routes from the accommodation room and the manual fire signaling buttons on the level are identified.
If the escape routes are blocked or combustible materials are improperly stored, the reception staff is informed.
The key or the card from the accommodation room are located in easily accessible places.
The method of opening the windows is checked.
Check how to turn off the ventilation and air conditioning system of the accommodation room (during a fire, the hotel room you are in can be flooded with smoke and toxic gases if the operation of the respective installations is not interrupted).
Do not resort to improvisations of the electrical installation to power the electrical receivers. If you notice deficiencies in this regard, immediately notify the hotel reception. Do not use non-approved personal electrical appliances. Do not try to fix malfunctions or errors of the hotel appliances yourself.
Do not introduce flammable, explosive or toxic substances into the hotel building.
No smoking in the room.
In case of fire, the following rules are taken into account:
– In the event of a fire in the hotel, leave the building immediately following the instructions of the displayed Evacuation Plan or of the service staff.
– If the fire is in the room, leave the room immediately, operate the signal button and notify the reception staff via the phone in the room or the phone in the hotel lobby with a direct call to the reception.
– Do not return to get your personal belongings.
– Use only the escape stairs for evacuation. Do not use the elevators, they can get stuck.
– If the fire is not in your own accommodation room, you will proceed to leave the room, provided that this can be done safely. When leaving the accommodation room, it is intended to take the key/entry card in case the fire blocks the escape route and the user must return to the room.
– In order to check if the fire manifests itself in the corridor, the temperature of the door corresponding to it will be checked with the back of the palm. In the situation where the door is cold, from the position bent towards the floor with the shoulder resting on the door, it will be opened carefully. Covering the distance to the escape ladder, in the situation where the corridor is flooded with smoke, is carried out from a bent or crawling position, considering that the area towards the floor is less affected.
– If the corridor or stairs are impassable due to smoke, you must stay in the room, keep the door closed and seal the joints with electrical tape/scotch tape or wet towels or sheets.
– The emergency services are called at the single emergency number 112 to communicate the position in the building. This will also be signaled from the window of the accommodation room.
– In the event of fire evacuation of the accommodation spaces of tourist reception structures located in isolation, users will take warm clothes.
Earthquake protection
For protection during a strong earthquake, the following measures will be taken:
– keep calm, don’t panic and calm down the other family members (children, spouse, parents) or impatient guests;
– tendencies to leave the room will be prevented: you may be surprised by the strong phase of seismic movement in hallways, stairs, elevators, etc. Do not use the elevator under any circumstances.
– if you are inside a room, hall or restaurant – stay there, away from breakable windows, it will stand towards the center of the room (building), next to a wall. The protection is done under a beam, solid door frame, desk, table or bench, in the room, hall or hall, strong enough to protect you from falling lamps, overlapping mobile objects, ornamental plasters, etc.
– for evacuation, after the end of the seismic movement, the instructions of the service personnel or the rescuers will be followed. Use verbal (eg shout) or visual (eg wave a white cloth at the window) markings to make your presence known for evacuation.
Final terms
We believe that any guest at the time of accessing any service offered by Vega Hotel ****, respectively Faleza Hotel by Vega *** (accommodation, restaurant, fitness room, conference center) has the real possibility to inform himself and consequently it can be said that has taken cognizance of the above mentioned terms and conditions and has tacitly accepted them.
Changes to terms and conditions
The terms and conditions can be modified at any time by Vega Hotel ****, respectively Faleza Hotel by Vega *** without prior notification.
Thank you for your understanding and we wish you a pleasant stay at Vega Hotel ****, respectively Faleza Hotel by Vega ***.
Leadership,
Vega Hotel ****
Faleza Hotel by Vega ***